Refund Policy

Return window

We want you to love your SHIRAN HOME candle. If you are not completely satisfied, you may return your unused, unburned, and undamaged item within 30 days of delivery for a refund or replacement.

Conditions for return

• The candle must be unused, unburned, in its original packaging, and in resalable condition.
• Personalized or custom items are non-refundable unless defective.
• We reserve the right to refuse returns that do not meet these conditions.

How to start a return

1. Email us at our customer support team (contact details will be published before launch) with your order number and reason for return.
2. We will reply within 1–2 business days with a return authorization and return address.
3. Pack the item securely, include your order number, and ship it to the provided address.

Return shipping costs

• If the item is defective or damaged in transit, we will cover the return shipping cost.
• For change-of-mind returns, the customer is responsible for return shipping costs.

Refunds

• Once we receive and inspect your return, we will process your refund to the original payment method within 5–10 business days.
• Shipping costs are non-refundable unless the item was defective or the order was incorrect.

Damaged or incorrect items

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos and your order number. We will replace the item or issue a full refund, including shipping.

Questions

Contact our customer support team (contact details will be published before launch) with any questions about returns.