Delivery
Shipping Policy
Pre-launch draft: operating details and policy terms are awaiting confirmation before real orders open.
Processing time
Delivery estimates vary by destination. Contact us for an estimate before ordering.
Shipping times & rates
| Method | Order subtotal | Delivery estimate | Cost |
|---|---|---|---|
| Standard delivery | Subtotal below $150 | Contact us | $15 |
| Standard delivery | Subtotal $150 or more, before discounts | Contact us | Free |
Current checkout rule: Free shipping is based on the merchandise subtotal before discounts. Shipping below the threshold is $15.
Order tracking
Once your order ships, you will receive a confirmation email with tracking information where available.
Customs & import duties
For international orders, the customer is responsible for any customs duties, taxes, or import fees levied by the destination country. These charges are not included in the product price or shipping cost.
Incorrect address
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to an address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping fees may apply).
Lost or damaged shipments
If your package is lost or damaged in transit, contact us at fengyuyun412@gmail.com within 7 days of the expected delivery date, and we will assist with a replacement or refund.